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About deleg8outsourcing.com
Background
Growing up, he was a timid child who often preferred solitude, creating imaginary worlds to escape the pressures of the real one. This habit of isolation led to a strong need for attention and validation, something he constantly sought from his mother and those around him. College proved to be a particularly daunting challenge due to his fear of speaking English, a fear that left him feeling insecure and hesitant in social situations.
How It All Started
After dropping out of college, he moved in with a friend, where he met the friend's grandmother—a North American retired flight attendant. Even basic conversations with the flight attendant's young granddaughter made him feel shy and inadequate. Seeing his struggle, the retired flight attendant took him under her wing, teaching him basic English and helping him gain confidence. Her encouragement led him to apply to the BPO industry, where he was successfully recruited.
Through working on various accounts, he significantly improved his communication skills. The role that resonated with him the most was as a customer service advocate, where he discovered a deep satisfaction in helping others. This role became a source of motivation, fueling his drive to excel in every task he undertook.
His Mission
His journey eventually led him to Deleg8, discovered through a gamer friend. After a year and a half of unemployment, he eagerly seized the opportunity, seeing it as a chance to improve his life. Despite the initial challenges of working with a big client, he persevered, landing a stable client and taking initiative in his work without waiting for instructions. This experience broadened his skill set and reignited his determination to pursue and achieve more.
Looking to the future, his mission is clear: to stay with Deleg8 for the long term, continuously exploring all aspects of the VA industry. He is driven to acquire all the knowledge he can, with aspirations of achieving a bigger salary, managing more clients, and ultimately becoming a senior VA within the company. His journey is one of growth, resilience, and a relentless pursuit of self-improvement.